We respect your privacy and are committed to the best management of your personal information while making sure we comply with the privacy laws.
In order to provide you with the goods and services, we need to collect personal information. Personal information is defined as information that can identify you in some way.
Collecting, using and protecting your personal information
We only collect your personal information to provide you with the best services. In order to do this, we may ask for your name, email address, phone number, courier address, date of birth; and upon purchasing your credit card details.
All web servers track basic information and when visiting our website we may automatically collect information about your computer’s operating system; browser details; your computer’s Internet Protocol (IP) Address and geolocation; pages visited on our site, how you were referred to and the time spent on each web page.
We use your personal information for the purpose of carrying on our business as an online retailer, to deliver our goods to you, securing safe payments and letting you know about our business and offers, and any other related activities you may expect from us.
We may also use that information for a secondary purpose that is related to the above, or otherwise where permitted by law.
Winetopia takes all reasonable measures to ensure the best protection of your personal information from loss, unauthorised access or use, modification, disclosure or any other misuse. We store your information on cloud servers and only work with suppliers that have the highest level of protection in place.
Disclosure of your personal information
In order to provide you with the best experience, we only disclose your personal information for the primary purpose for which it was collected or for a related secondary purpose where you would reasonably expect us to disclose the information. We may also disclose your personal information in any other way that is required or authorised by you or the law.
We may disclose your personal information to third parties which include but are not limited to our payment gateway, marketing, logistics and delivery partners and technology support.
You will have the option to choose to not receive certain types of email communications from us, except for those that are absolutely necessary to provide you with details of any purchases you have made. Emails will always contain a link at the bottom to be removed from the mailing list or you can always contact us with any concerns.
We take all reasonable steps to ensure your personal information we hold is correct. The personal information is held by Winetopia (Magic Gourd Limited) and you can change it when accessing your profile on our website. You may also contact us at any time and ask for the information to be corrected if you feel that the personal information we have about you is inaccurate or incomplete.
If you have any questions about privacy, your personal information, direct marketing, spam or our obligations or this policy please contact us at email@example.com