Frequently Asked Questions

Looking for Winetopia events FAQs? Visit here.  

Do I need to register an account to buy from the Winetopia site? No, but registering an account with us will ensure you receive wine offers and Winetopia exclusives personalised to your tastes.  

What pricing does Winetopia show? All prices on the Winetopia site are in New Zealand dollars and are GST inclusive.

Where do you deliver? We ship to most parts within New Zealand but unfortunately may not be able to deliver to some locations. Standard delivery fee within mainland New Zealand is $6.50 per case (6 bottles) and $9.50 per case (6 bottles) for rural addresses/interisland. 

We currently only deliver within New Zealand but please get in touch with us on 09 3779 224 or email at if you would like to discuss delivery options outside of New Zealand. 

When will I get my order? Delivery will usually be made within 3-5 business days after we receive the order and funds. If there is a lead time or delay, we will contact you to confirm delivery times. Deliveries can only be made between 6am and 11pm Monday-Friday and cannot be made on Good Friday, Easter Sunday, Christmas Day and before 1pm on Anzac Day. You can read more about delivery under the Winetopia Terms of Service. 

Are my products protected while in transit? Yes, we use secure and safe packaging for all deliveries and your products are insured to your door.

Can Winetopia deliver to someone else on my behalf? Yes, we can deliver to someone else on your behalf but you must confirm that the receiver is at least 18 years of age. Winetopia will not sell or deliver to anyone under the age of 18 and our couriers will ask for ID if the receiver of the products looks under 25.   

Can I return my order? If for some reason you would like to return your order, then under the Terms of Service we ask you to notify the Winetopia team no later than 48 hours after receiving the products. Call us on 09 3779 224 or email, have your order number ready and we are happy to work out the best solution for you. You can read more about this in our Returns and Refund Policy 

Can I swap out wines in the mixed case offerings? We believe that our mixed case offerings are of the best quality and showcase a great variety of products. However, if for some reason you wish to swap out one of the wines for something more suitable for yourselfplease leave us a note in the “Notes about my order and delivery” textbox on your shopping cart page. Please note we do not offer changes for more than 1 wine per mixed case. 

Is my privacy protected if I use this website? At Winetopia, we care about our customers and we work with suppliers that have the highest level of protection in place when collecting your personal details or processing payments. You can read more about this in our Privacy Policy.

How can I give feedback about Winetopia? You can email us at or send your feedback via the Feedback page.

Who can I contact if I have a question? If you have a question about the website, wines we offer or want to have a chat with someone, give us a call on 09 3779 224 or email at and we’re happy to answer any of your questions.